FAQ Team management Members How do I unblock a member's email address?

How do I unblock a member's email address?

Why are some email addresses blocked?

In the club's membership list, you will sometimes find email addresses of members/coaches that are listed as blocked.

This is due to various reasons, the majority of which relate to:

- Spelling errors in the email address

- Mails end up in the recipient's spam filter (ask recipients to look in unwanted mails)

Go to Members and find the members who do not receive emails from SportMember

Press at the bottom of the screen
Press at the bottom right
Press Unblock email
Select the members you want to unblock

The system will now try to resend emails to the recipient(s).

If the user still does not receive emails from Holdsport, or is again put back on the block list, please contact SportMember at info@sportmember.co.uk have us remove the block.

In the email, please indicate which email addresses/people you would like to have unblocked.

Open Members and find the members who do not receive emails from SportMember.

Click on in the top left corner
Click on MEMBERS
Find one or more members with a next to their email address
Press on the far right under the Actions column
Press Unblock
Press Unblock and confirm with Yes

Note:

TIP: You can unblock multiple members at once by checking the box to the far left of the members' names. Then press and at the far right under the Actions column in the top blue box.

The system will now try to send the mail to the recipient(s) again.

If the user still does not receive emails from SportMember, or is again put back on the block list, please contact SportMember at info@sportmember.co.uk to have us remove the block.

In the email, please indicate which email addresses/people you would like to have unblocked.

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How do I unblock a member's email address?

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